Customer satisfaction is at the heart of our values. If your purchase arrives broken, or if it does not meet your expectations, you have 30 days to request a complimentary return and refund or a product exchange. For exchanges, please note that the replacement must be for the exact same product. Should you wish to exchange for a different item, you will be required to return the product first and obtain a refund. For any of these processes, kindly contact us for assistance.